Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. I have rebooted several times, and tried to reboot in safe mode to see if my mouse would work there but I must have done it wrong.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Google searches seemed to show this is a common problem, and the best advice I found was to uninstall it which I did. I ran some troubleshooters and it came up that "USB-IF xHCI USB Host Controller" was having problems, and when it tried to automatically fix them it failed. I tried this in all three of my USB ports both 2.0 and 3.0. The first thing I tried was to download the official logitech app for its devices, but when I ran the app it said that no logitech receiver was plugged in.
Today I bought a logitech M325 Wireless mouse and to my dismay upon plugging in the USB receiver my computer did not respond to the mouse.
I was bummed, but I had been meaning to buy a wireless mouse, so i decided to just move on rather than fix the problem. A couple days ago I plugged in my Kensington wired optical USB Mouse p/n K72356, M/N M01059 that I had been using for about a year and it simply wasn't working.
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